I know how important it is to access your workforce account to view your paycheques, T4s, and other payroll information. ETĬhat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Start a Chat Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.) Phone: 1-83 from Monday to Friday from 9 a.m. If you'd like to be added to the list of affected users, please choose from one of the options below. Our team is working to resolve it as quickly as possible. This is another known issue at this time with QuickBooks Online's Standard Payroll and Workforce. Next, I'd like to address the error you're seeing. This is something that's been brought up to the product development and engineering teams, but you're welcome to leave your own comments by going to the Gear icon and choosing the Feedback option to share about the updating and changing passwords in Workforce. I hear what you're saying, Pendo and appreciate the feedback about this. If you can help solve this or direct me to someone who can it would be very appreciated. I have already reset app data - cleared my cache, rebooted and tried every support technique i could imagine. And it seems the support line phone number has disappeared from our interface at least for workforce, and no one calls back.Ħ. I tried logging in to workforce portal since the information states that my regular Quickbooks password will work and I receive a message that no paystubs are available.ĥ. the other one received a message stating the account was already in use? and we cannot reset her password - it just goes in circles.Ĥ. Of the two who received invites - only one could create an account. I know these are the correct emails, not mistyped because we use them everyday.ģ. Only 2 of twelve employees received the invite email although all twelve show as sent, and I have already tried re-sending several times. One person's email will not send - saving the check mark to invite to workforce portal unchecks itself every time I navigate away from employees.Ģ. I do know what workforce is, but here is (are) the problem(s):ġ. Thanks Workforce - We are finally very happy with you. Good experience that day and the time devoted was to fixing stuff not waiting on hold. In other words I was not delegated to the back burner waiting for a call back or to be emailed. Fixing everyone from a variety of problems like - email addresses and incorrect passwords took quite awhile, - but I never waited to be served and the person I worked with stuck with me - did the legwork to ask the developers while I was on the chat, reset a couple of accounts, etc. Rather than waiting on a phone call for the "next available agent" I used the chat feature in Workforce to connect me to someone who was actually very knowledgeable. SO - Everyone- I thought I should update you all since I did a lot of complaining here until my workforce accounts were fixed. It was annoying and wrong to keep doing CSST as a separate health insurance because in Canada this is a taxable benefit - now we are finally legit. And also a really thank you to Workforce for finally making CSST work in Canada. We have Workforce up and running and everyone connected.
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